Privacy Policy

1. Introduction

Rawabi Alwasit Company ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rawabialwasit.com and use our services.

This Privacy Policy is compliant with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, issued by Royal Decree No. (M/19), dated 09/02/1443H, and any other applicable data protection regulations in Saudi Arabia.

2. Data Controller

Rawabi Alwasit Company
Address: Prince Muhammad Ibn Fahad Road, Ash Shati Ash Sharqi District, Dammam, Saudi Arabia
Email: info@rawabialwasit.com
Phone: +966 58 262 7405

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company address, industry type, business requirements
• Communication Data: Messages, inquiries, feedback, and correspondence with us
• Technical Data: IP address, browser type, device information, operating system, pages visited, time and date of visit
• Usage Data: How you interact with our website, services, and content

3.2 How We Collect Information

• Directly from you when you fill out contact forms, request quotes, or communicate with us
• Automatically through cookies, web beacons, and similar technologies when you visit our website
• From third-party sources such as business directories or partners (with your consent where required)

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

• Service Delivery: To respond to your inquiries, provide quotes, and deliver our industrial supplies and services
• Contract Performance: To fulfill our contractual obligations when you engage our services
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Saudi Arabia
• Legitimate Interests: To improve our services, analyze website usage, prevent fraud, and ensure website security
• Marketing Communications: To send you promotional materials and updates about our services (with your explicit consent)

5. How We Use Your Information

• To provide and maintain our services
• To process and respond to your inquiries and requests
• To send administrative information, updates, and notifications
• To improve our website, services, and customer experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and regulatory requirements
• For marketing purposes (only with your explicit consent)

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., hosting providers, email services)
• Legal Requirements: When required by law, court order, or governmental authority in Saudi Arabia
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred
• With Your Consent: When you have explicitly consented to such sharing

All third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your data when it is no longer needed or when you request deletion, subject to our legal obligations to retain certain information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights Under PDPL

Under the Personal Data Protection Law of Saudi Arabia, you have the following rights:

• Right to Access: Request access to your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data when it is no longer necessary or you withdraw consent
• Right to Restrict Processing: Request restriction of processing of your personal data under certain circumstances
• Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for legitimate interests or marketing purposes
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us at info@rawabialwasit.com or call us at +966 58 262 7405.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

11. International Data Transfers

Your personal data is primarily processed and stored within the Kingdom of Saudi Arabia. If we need to transfer data outside Saudi Arabia, we will ensure appropriate safeguards are in place to protect your data in accordance with PDPL requirements.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rawabi Alwasit Company
Email: info@rawabialwasit.com
Phone: +966 58 262 7405
Address: Prince Muhammad Ibn Fahad Road, Ash Shati Ash Sharqi District, Dammam, Saudi Arabia

You also have the right to file a complaint with the Saudi Data and AI Authority (SDAIA) if you believe your data protection rights have been violated.

15. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.